As a convenience for retail customers and a way to save paper, we developed the POS WhatsApp Send Invoice Addon. In many countries, WhatsApp is the preferred method of communication. While B2B transactions often allow for invoice delivery via email, retail scenarios present unique challenges. Customers may find it cumbersome to write down complicated email addresses, and they often want immediate access to their invoices on their phones.
Our innovative WhatsApp module addresses these issues by enabling cashiers to send invoices directly to customers’ phones. This functionality not only enhances the customer experience but also eliminates the need for traditional thermal paper, which can be harmful to both cashier and customer.
Key Features of the Addon
- Seamless Integration with Odoo: The addon integrates smoothly with the existing Odoo POS system, allowing cashiers to access customer data easily. Phone numbers can be retrieved from the customer profile or entered manually if needed.
- Instant Invoice Delivery: Cashiers can send either a PDF invoice or a plain text receipt directly to the customer’s WhatsApp. This immediate access allows customers to review their purchases right in front of the cashier, enhancing transparency and satisfaction.
- Environmental Benefits: By reducing reliance on thermal paper, the addon contributes to a more sustainable retail environment. Customers appreciate the eco-friendly approach, aligning with growing consumer preferences for environmentally responsible practices.
- Future Communication: When a phone number is used to send an invoice, it is saved in Odoo for future transactions. This feature allows businesses to build a more robust customer database, facilitating easier communication for future promotions or updates.
Customer Benefits
Customers value the convenience and immediacy of receiving their invoices via WhatsApp. They can easily access their purchase details without the hassle of searching through emails or dealing with paper receipts. This method not only streamlines the checkout process but also fosters a more personal connection between the retailer and the customer.
Conclusion
The POS WhatsApp Send Invoice Addon is a game-changer for retail businesses looking to enhance customer service while promoting sustainability. By leveraging the popularity of WhatsApp, this addon simplifies the invoicing process, making it more efficient and environmentally friendly. Retailers can now provide a modern, customer-centric experience that meets the needs of today’s consumers.
